I have a multitude of skills & over 21 years worth of experience which may be beneficial to many organizations. I am experienced in Data Migration, Project Management, Systems Implementation, Operations Management, IT Management & General Consultancy in the Information, Healthcare and Telecoms Industry; particularly Customer Care & Billing.

Data Migration (Management & Technical)

Management of Migration activities from Customer’s side and of System Integrator’s; including development work and Data Cleansing. Participation in at least 9 successful migrations; including cut-over planning, pre-launch and post launch activities.

Project Management

 

Experience of managing multi-disciplined teams and of managing multiple Projects at the same time. Activities have also included management of Third Party Suppliers, line management & budgeting. Knowledge of MS Project and PRINCE 2.

Supplier Management

Experience of Managing suppliers & supplier relationships.

Operations/Billing Management

Experience with setting up and running operations departments for mobile network operators and a UK national company.  This included staff training and producing procedures for system handover. Particular expertise with running Billing Operations.

Systems Implementation Management

Experience of implementing Customer Care & Billing Systems on customer sites, including staff training, pre-launch, launch and post launch activities.

IT Management

Extensive IT management experience; both for mobile network operators and for a UK national company. Management of VMS, Windows NT, Unix, PC & several other legacy systems, including setting up and running networks.

UK Domestic & International Experience

Accustomed to working on Client sites both in the UK and internationally. Able to build relationships, to work in multi-national teams & multi-cultural environments.

Last modified: 19-10-2008